Service

Complaints management for the Ketsch site

Well-structured complaint management enables us to proactively address problems and challenges, improve the customer experience and gain valuable insights to continuously optimize products and processes.

Please note the following procedure for complaints for the location in Ketsch:

  1. Please complete the Form. If you are using a mobile device, please scan the QR code.
  2. After submitting your complaint data, you will receive an e-mail within a few minutes with all the data submitted, to which you are welcome to reply if you have prepared attachments (pictures, videos, documents). If you have not received a reply within 24 hours, please contact us:
  3. Technical complaints: c-quality.ketsch[at]hengst.de
  4. Logistical complaints: log-reklas.ketsch[at]hengst.de
  5. The responsible specialist department will check your complaint immediately and give you initial feedback within 48 hours (Monday - Friday).

Do you have any further questions? Contact us at the e-mail addresses listed above, we will be happy to help you!

Please feel free to contact us:

Hengst SE
Nienkamp 55-85
48147 Münster
GERMANY
© 2025 Hengst SE

Please write to us:

If you have any questions or suggestions, you've come to the right place. Send us a message and we will reply as quickly as possible. To the contact form

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