Complaints management for the Ketsch site

Well-structured complaint management enables us to proactively address problems and challenges, improve the customer experience and gain valuable insights to continuously optimize products and processes.

Please note the following procedure for complaints for the location in Ketsch:

  1. Please fill out the Form completely.
  2. If you would like to add pictures or videos, please use the following e-mail address: c-quality.ketsch[at]
  3. If you are using a mobile device, please scan the QR code.
  4. Our quality management will check your complaint and give you initial feedback within 24 hours (Monday - Friday).

If you have any further questions, we will be happy to help you. Please use the e-mail address above.

Please feel free to contact us:

Hengst SE
Nienkamp 55-85
48147 Münster
© 2024 Hengst SE

Please write to us:

If you have any questions or suggestions, you've come to the right place. Send us a message and we will reply as quickly as possible. To the contact form

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